If you're facing an emergency, call us first. While you're on the way, our veterinarian will guide you through first-aid steps over the phone, and we'll have everything prepared before you arrive.
What counts as an emergency?
Difficulty breathing, uncontrolled bleeding, seizures, loss of consciousness, traffic accidents or falls from height, suspected poisoning (chocolate, grapes/raisins, xylitol, medications, rat poison), a male cat unable to urinate, severe repeated vomiting or diarrhea, a bloated and restless abdomen (risk of gastric torsion in large breeds), and difficult labor all require immediate attention.
When in doubt, call. A visit that turns out to be nothing is always better than an intervention that comes too late.
What should you do in an emergency?
Stay calm and call us: describe the situation briefly and follow our vet's instructions. If poisoning is suspected, do not try to induce vomiting; bring the packaging of the suspected substance with you. In case of trauma, move your pet as little as possible and carry them on a firm, flat surface.
Emergency patients always come first at our clinic. On arrival we triage, assess vital signs quickly, and start treatment without delay.
Frequently asked questions
Will there really be a vet if we come at night?
Yes. Our clinic operates 24/7 on a duty roster. We still recommend calling before you set out — we'll prepare for your arrival and guide you through first aid on the way.
Do you speak English?
Yes — we serve Ankara's international community and are happy to assist you in English, by phone or in person.
My pet ate something toxic — should I make them vomit?
No, don't try to induce vomiting on your own; with some substances it makes things worse. Call us immediately and bring the packaging of the substance to the clinic.
Are you open on weekends, at night and on public holidays?
Yes — 365 days a year, holidays included, around the clock. No need to hunt for an on-duty vet in Ankara; we're at the same address at every hour and the phone is always answered.
My pet ate something suspicious but seems fine. Should I wait?
Don't wait — call first. With some poisons, signs only appear hours later, and early treatment completely changes the outcome. Tell us what was eaten and roughly how much; we'll decide together.
We don't have a car — what should we do in an emergency?
Call right away and we'll plan the fastest option together. From İncek, Alacaatlı and Gölbaşı a taxi is usually quickest — we'll stay on the phone on the way and guide you through first aid.