If you're facing an emergency, call us first. While you're on the way, our veterinarian will guide you through first-aid steps over the phone, and we'll have everything prepared before you arrive.
What counts as an emergency?
Difficulty breathing, uncontrolled bleeding, seizures, loss of consciousness, traffic accidents or falls from height, suspected poisoning (chocolate, grapes/raisins, xylitol, medications, rat poison), a male cat unable to urinate, severe repeated vomiting or diarrhea, a bloated and restless abdomen (risk of gastric torsion in large breeds), and difficult labor all require immediate attention.
When in doubt, call. A visit that turns out to be nothing is always better than an intervention that comes too late.
What should you do in an emergency?
Stay calm and call us: describe the situation briefly and follow our vet's instructions. If poisoning is suspected, do not try to induce vomiting; bring the packaging of the suspected substance with you. In case of trauma, move your pet as little as possible and carry them on a firm, flat surface.
Emergency patients always come first at our clinic. On arrival we triage, assess vital signs quickly, and start treatment without delay.
Frequently asked questions
Will there really be a vet if we come at night?
Yes. Our clinic operates 24/7 on a duty roster. We still recommend calling before you set out — we'll prepare for your arrival and guide you through first aid on the way.
Do you speak English?
Yes — we serve Ankara's international community and are happy to assist you in English, by phone or in person.
My pet ate something toxic — should I make them vomit?
No, don't try to induce vomiting on your own; with some substances it makes things worse. Call us immediately and bring the packaging of the substance to the clinic.