37 questions, answered by vets

We're open 24/7, every day of the year — public holidays included. In an emergency, call before you set out so we can prepare.

Yes. We serve Ankara's international community, including families from the nearby embassy residences, and are happy to assist in English — on the phone and in person.

We also care for pet birds — budgies, cockatiels and parrots — as well as horses. See the Birds & Exotics and Equine Care pages under Services for details; for a bird or a horse, we recommend calling first so we can plan the exam together.

WhatsApp is fastest: just message +90 533 569 93 99. You can also call the same number or simply drop by.

Alacaatlı Mah. 3341. Sok. No:1/8C (İncek Prestij altı), 06810 Çankaya/Ankara — right below the İncek Prestij residential complex, minutes from İncek, Alacaatlı and Gölbaşı. Tap 'Get Directions' on our contact page.

Our fees follow the Ankara Chamber of Veterinary Surgeons (AVHO) schedule. You'll get clear pricing before any procedure — no surprises. We accept cash and credit cards.

Absolutely. Bring any records from your previous vet (any language is fine); we'll review the vaccine history, set up a Turkish vaccination booklet and continue the schedule seamlessly.

Dogs: the combination (DHPP) and rabies vaccines as core, with kennel cough recommended for social dogs. Cats: the combination (FVRCP) and rabies, with leukemia (FeLV) depending on lifestyle. Rabies is required by law and repeated annually.

Puppies usually start the combination vaccine at 6–8 weeks, kittens at 8–9 weeks, repeated every 3–4 weeks, with rabies at around 12 weeks. You'll get a written schedule at your first visit — and we'll remind you before each due date.

Yes. Viruses travel on shoes and clothing. The schedule can be simplified for indoor-only cats, but it shouldn't be skipped.

Usually not. Depending on the gap, we either continue or repeat select doses. Bring the booklet and we'll update the plan.

It depends on the product, the season and lifestyle — tick and flea protection matters most in the warm months. We'll set up a prevention calendar and notify you when each dose is due.

Around 6 months for cats and small-breed dogs; large breeds may benefit from waiting until skeletal growth completes. Spaying females before the first heat minimizes mammary tumor risk.

It's a routine procedure. We run pre-op blood work on every patient and monitor anesthesia throughout — that rigor is what keeps risk minimal.

No. Affection and playfulness stay; hormone-driven behaviors like marking, roaming and heat-cycle stress decrease.

Yes — typically 8–12 hours without food (water is fine until late evening). We'll give you exact instructions when booking.

Better not. Most adult cats can't digest lactose and get diarrhea from milk. Lactose-free 'cat milk' is fine as an occasional treat — fresh water is always the right drink.

Generally every 4–8 weeks depending on breed and skin type. Overbathing strips the skin's protective oils. Always use a dog-specific shampoo — human products don't match their skin pH.

Heavier seasonal shedding is normal. Bald patches, redness, dandruff, intense itching or a dull coat can signal parasites, allergies or deficiencies — book an exam.

Chocolate, grapes and raisins, onion, garlic, xylitol (sugar-free gum/sweetener), alcohol, caffeine, raw dough and certain houseplants — lilies are extremely dangerous for cats. If something suspicious was eaten, call us immediately.

It depends on age, weight, neuter status and activity. The bag's feeding table is a starting point; ideally we calculate a personalized daily amount at an exam based on body condition.

No — noticeable bad breath usually means tartar and gum disease. Left untreated, bacteria can spread via the bloodstream to the heart and kidneys.

It varies by breed, age and diet — small dog breeds build tartar fastest. We check the mouth at every annual exam and tell you when a cleaning is due.

The opposite. It's stressful, and it can't clean below the gum line where the disease actually lives — it improves looks without treating the problem. A brief, monitored anesthesia makes cleaning both safe and effective.

Breathing difficulty, seizures, trauma, suspected poisoning, a male cat unable to urinate, and bleeding that won't stop. When in doubt, call — we'll triage over the phone.

Don't induce vomiting. Grab the packaging of the suspected substance and call us right away — we'll guide you while you're on the way.

Yes. A cat not eating for over 24 hours should be seen the same day, even without other symptoms; prolonged fasting can trigger dangerous liver complications.

Our fees follow the AVHO schedule. Call before you arrive and we'll give you clear information.

The hotel is inside our clinic: your pet is under veterinary supervision throughout the stay, checked daily, and you get photo updates on WhatsApp.

Yes — current combination and rabies vaccines protect all our guests (kennel cough recommended for dogs). Missing vaccines can be completed before the stay.

No. Cats stay in a separate, quiet section where they never see the dogs.

Yes — for stressed pets we offer sedation-assisted grooming under vet supervision, which is far safer and kinder than forcing it at home.

Yes — cats and dogs must be microchipped and registered in the national pet registry (PETVET). It takes seconds; we do the chip and the registration together at the clinic.

Once your pet is chipped and registered, a veterinarian issues the internationally recognized pet passport containing identity, vaccine and health records. We handle the whole process here.

In order: microchip → current rabies vaccine → rabies titer test (FAVN) drawn at least 30 days after vaccination → the mandatory waiting period after a passing result. The full process can take roughly 6–7 months, so start well before your flight. We'll map out the plan for your destination country together.

Carry the up-to-date vaccination booklet (especially rabies); airlines may also require a recent health certificate, which we can issue before your flight.

Stop feeding 3–4 hours before departure, take water/toilet breaks every 2 hours, and always keep cats in a carrier. If your pet gets carsick or anxious, talk to us beforehand — safe options exist.